Scottish Thistle Awards Now Open For Entry

Does your tourism business pride itself on impeccable customer care, outstanding visitor experiences or brilliant creative campaigns? If the answer is yes, then it’s time for you to enter the Scottish Thistle Awards. The awards have been relaunched and are now open for entries until 2 March. Based on industry consultation, Visit Scotland has made [...]

McDonald’s to offer national qualification to London 2012 Games Makers looking for work

Programme will use WorldHost customer service training content to support Olympic legacy As part of its role as Presenting Partner of the London 2012 Games Maker Programme, McDonald’s today announced it will be offering a City & Guilds Level 2 Award in the Principles of Customer Service to those volunteers who are either unemployed or [...]

The Institute of Hospitality promotes age diversity in the workplace

As part of its campaign to raise awareness of age diversity in the workplace, the Institute of Hospitality is making an official Knowledge Pack freely available to all. The 50-page document – The Case for Recruiting and Retaining Older Workers: A Business Imperative for the Hospitality Sector – has been produced by Capita Consulting, with [...]

People 1st – Walking The Apprenticeship Walk

As a strong advocate of apprenticeships, People 1st took on its very own apprentice at the end of last year. Faye Cooper, 17, has been supporting the marketing and communications team. In the spirit of Apprenticeship Week (6-10 Feb), People 1st is shining the spotlight on Faye! We asked her to tell us about her [...]

Women 1st and ATWE to Host Networking Event in March

Women 1st, the training, mentoring and thought leadership initiative developed by People 1st, is partnering with the Association of Women Travel Executives (AWTE) to host a networking event on 13 March at the Bleeding Heart Tavern, London. This event will formally launch a partnership between the two organisations to successfully develop the Women 1st mentoring [...]

Operators Aim to Make England’s Airports ‘The Most Welcoming in the World’

VisitEngland, the national tourist board, today held a seminar for representatives from airports across England from Manchester to Newquay, to discuss the important subject of welcoming visitors ahead of the London 2012 Olympic and Paralympic Games. The first of its kind, the seminar was opened by the Minister for Tourism and Heritage, John Penrose MP, [...]

Welcome Boost for New Publicans

Half of new publicans and club owners1 admit they are struggling because they don’t know where to go for specialist advice and guidance on setting up and running their own business, according to a survey from People 1st, the sector skills council for hospitality, passenger transport, travel and tourism. Its findings also highlighted that having [...]